SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shopmarketo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shopmarketo.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Drive Smooth has been my go-to guide for all things car maintenance. The printable planner is a lifesaver!
Superb
This auto maintenance guide makes vehicle care so much easier and less stressful! No more guessing when it's time to service my car. 🚗🔧
The Easy Auto Maintenance Guide from Drive Smooth has been an absolute godsend! It’s so much easier now to understand when my car needs servicing or some TLC. Plus, having a printable checklist means I can easily refer back whenever needed. This guide really takes the stress out of maintaining your vehicle!
i love the easy-to-follow checklist in this guide, keeps me organized and on top of my car’s needs.
Drive Smooth has truly simplified the complex world of car maintenance for me. The printable planner is a brilliant addition, allowing me to keep track of my vehicle's needs at all times. It's user-friendly and comprehensive - perfect for anyone who wants to take charge of their auto care.
The best part about Drive Smooth? It's not just informative but also super convenient. I can print out the planner and keep it handy at all times.
ok
Finally, no more guessing games with my vehicle's maintenance schedule! With this guide from Drive Smooth, all the information I need is right at my fingertips. Plus, the printable planner makes it super convenient.
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I've always struggled with knowing when to service my car, but this guide has made it so simple. Wish I'd found it sooner!
With Drive Smooth, maintaining my vehicle feels like a breeze now! Who knew auto-care could be this uncomplicated? 😄
helpful
This Guide has taken away all the guesswork from servicing schedules - such a relief!
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Recommend
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This auto care guide from Drive Smooth really does make things smoother! It’s comprehensive yet simple enough for anyone to follow. And having a printable version? Genius!
This comprehensive yet straightforward guide is everything you need for hassle-free auto upkeep! Love having a printable plan too. 💯
practical
Drive Smooth has been a fantastic resource. The maintenance guide is easy to understand and the printable planner keeps me organized.